In this returns policy, the expressions "we", "us", and "our" are a reference to Treasure Of Shahrazad
All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way you initially paid for your order, excluding delivery charges, within 15 business days of receiving your returned item. Treasure Of Shahrazad will pay for any return shipping costs if the return results from our error or the item are damaged or defective.
Items purchased from Michael Hill online can be returned at a Gold Exchange Universe P.T.Y. ltd store. Please ensure you take a printed copy of your online tax invoice/order fulfilment email to the store to confirm your purchase details.
Change of Mind Policy
If for any reason you change your mind on your jeweler or watch purchase (except earrings, engraved products or special or custom orders), we will gladly refund the total price within 30 days of purchase, provided that the item/s are in As New Condition and are accompanied by proof of purchase and original packaging and with all paperwork (such as diamond certificates or watch instruction booklets). 'As New Condition' means that the item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. Determination of an item matching the definition of 'As New Condition' is at the sole discretion of Treasure Of Shahrazad.
Please note that:
Our Change of Mind Policy is in addition to, and in no way limits, your legal entitlement and existing rights under Australian Consumer Law.
Should you wish to contact us with any queries in relation to our Change of Mind policy, we can be contacted at:
Shop Gb 303 Pitt Street, New South Wales 2000, Australia
Phone 433 510 190 or email@example.com